Customers can change their mind about a product or may have seen something else they want more. Whatever the case , these can be Exchanged or Refunded easily and quickly


You can return a sale from any Store or Sales Channel within Turbo Inventory, meaning if the sale was originally purchased from your online store (or another store), it can be returned to the customers closest physical store.



Returning as an exchange

Sometimes customers aren't always completely satisfied with a purchase and may want to exchange their purchase for other product(s) within the store


To process the exchange, follow the below steps

  • Navigate to OPTIONS -> Sales History and find the sale you would like to return
  • When you have the sale, click View and then Process Refund
  • The return will now be in the Sell screen and the item(s) in this sale will be listed as negative quantities and values. Only item(s) not have not been already exchanged (or returned) will be available
  • Remove any products that the customer is not returning. To do this click the Trash icon next to the lines you wish to remove
  • Add the item(s) your customers wants to exchange with, to the sale. These will be represented with a positive quantity and value
  • Click on either the Payments (F12) or the Pay\Refund Cash #.## button and process the exchange as you would a regular sale.




Returning as an refund

Sometimes customers aren’t always completely satisfied with a purchase and may wish to return it. If a suitable exchange cannot be found, the next option is to refund the payment. 


To process the exchange, follow the below steps

  • Navigate to OPTIONS -> Sales History and find the sale you would like to return
  • When you have the sale, click View and then Process Refund
  • The return will now be in the Sell screen and the item(s) in this sale will be listed as negative quantities and values. Only item(s) not have not been already returned (or exchanged) will be available
  • Remove any products that the customer is not returning. To do this click the Trash icon next to the lines you wish to remove
  • Click on either the Payments (F12) or the Pay\Refund Cash #.## button and process the exchange as you would a regular sale.



Note

It is important to note that you may only complete a return on fully paid sales, including fully paid On Account and Deposit sales. You cannot process a return on an open On Account or Deposit sale, or existing return transactions.